About — Est. Auckland
About Alderwick House Auckland
Entry Policy
Strictly 18+ with valid photo ID.
Gaming floor access is limited to guests aged 18 and over. ID is checked at the door.
Licence
Licensed premises in New Zealand.
Operating under New Zealand land-based gaming regulations. No online wagering offered.
Physical On-Premises Venue
Level 2, 11 Customs Street East, Auckland Central, Auckland 1010, New Zealand
+64 9 309 1847
Chapter One
Our Founding Principles
The foundation of Alderwick House Auckland is built on the belief that true hospitality requires a physical presence and a personal touch. We started this journey to fill a gap in the Auckland market for a unified entertainment complex where quality is never compromised.
Our founding team brought decades of experience in the international hotel and gaming industries to ensure that every aspect of the venue meets high standards. From the fit-out of the guest rooms to the felt on our gaming tables, the brief was always the same: build something that lasts, and treat every guest as a local. These principles continue to guide our daily operations and our long-term strategic planning.
We do not offer online wagering, remote betting, mobile gambling apps, or any internet-based gambling products. The gaming floor at Alderwick House is a physical on-premises venue only, staffed by trained professionals who check every guest in at the door.
Chapter Two
A Commitment to Auckland
Auckland is a city of innovation and natural beauty, and we are proud to be a part of its urban landscape. We actively engage with the local community, supporting regional suppliers and participating in city-wide events.
Our physical presence in the CBD provides jobs for hundreds of locals and serves as a premier destination for both residents and international tourists. By investing in Auckland, we are investing in a brighter future for the New Zealand hospitality sector.
Chapter Three
Excellence in Physical Hospitality
At Alderwick House, we define excellence through the tangible details of our service. This means maintaining our guest rooms to the highest physical standards, ensuring our restaurant serves only the freshest ingredients, and providing a secure, professional gaming environment.
We invest heavily in the training of our staff, ensuring they have the skills and knowledge to provide exceptional care to our guests. This dedication to quality is evident in every interaction you have with our team.
Chapter Four
Our Licensed Premises Heritage
Operating a licensed premises in New Zealand comes with significant responsibilities, which we embrace wholeheartedly. We maintain a strong relationship with regulatory bodies to ensure that our offline casino floor and bar facilities operate within the law.
Our heritage is rooted in professional gaming and responsible service, and we continue to uphold these values every day. Every dealer, floor manager, and security team member on our staff is trained to the standards expected of a New Zealand licensed premises.
This commitment to compliance ensures that Alderwick House remains a safe and trusted environment for all adult visitors. Entry 18+ is enforced at every access point to the gaming floor, and valid photo ID is required.
Chapter Five
Innovation in Guest Experience
While we value traditional hospitality, we are always looking for ways to physically enhance the guest experience. This includes regular renovations of our suites, the introduction of new culinary techniques in our kitchen, and updating the machines on our gaming floor.
We listen to guest feedback and use it to drive physical improvements throughout the complex. Our goal is to remain at the forefront of the industry by combining classic service with modern physical amenities.
Chapter Six
Our Team of Professionals
The heart of Alderwick House Auckland is our dedicated team of hospitality professionals. From our concierge and housekeeping staff to our chefs and gaming dealers, every person plays a vital role in our success.
We foster a workplace that values diversity, respect, and professional growth, which translates into better service for our guests. When you visit Alderwick House, you are being cared for by people who are truly passionate about what they do.
Chapter Seven
Promoting a Safe Entertainment Culture
We believe that entertainment should be safe and inclusive, which is why we enforce a strict entry 18+ policy for our gaming and bar areas. Our security and floor staff are trained to maintain a positive atmosphere while ensuring that all house rules are followed.
We promote a culture of responsible play and provide the physical resources necessary for guests to manage their own entertainment experience. Creating a safe physical environment is our most important task.
Chapter Eight
Sustainability & Environmental Responsibility
We recognize the physical impact that a large complex like ours can have on the environment. We are committed to reducing our carbon footprint through energy-efficient systems, waste reduction programmes, and the use of sustainable local products.
These physical changes are part of our broader mission to operate responsibly and preserve the natural beauty of New Zealand for future generations. Premium service and environmental care can go hand in hand.
Chapter Nine
Future Growth and Vision
Looking ahead, Alderwick House Auckland aims to continue its growth as a premier destination in the South Pacific. We have plans to further expand our physical facilities and introduce new dining and entertainment concepts that reflect the evolving needs of our guests.
Our vision is to be the benchmark for integrated hospitality in New Zealand, recognised for our quality, integrity, and community involvement. We invite you to be a part of our ongoing story.
A Personal Invitation
We invite you to experience Alderwick House Auckland for yourself.
Whether you are staying in one of our suites, enjoying a meal at our restaurant, or visiting the offline casino floor, you will find a team dedicated to your comfort and enjoyment. We take pride in our physical venue and the experiences we create here every day.
Thank you for choosing Alderwick House. We look forward to welcoming you to our Auckland home. The complex is open seven days a week, and our team is available to answer any questions before your visit.
Visit Us
Level 2, 11 Customs Street East
Auckland Central, Auckland 1010
New Zealand
+64 9 309 1847
stay@alderwickhouse.com
Hours
Monday to Sunday
00:00 – 24:00
Gaming floor access requires valid photo ID and is restricted to guests aged 18 and over.