Accommodation · Alderwick House Auckland
Premium Accommodation
at Alderwick House Auckland
A restful sanctuary within our bustling entertainment complex — high-quality rooms and suites in the heart of Auckland's CBD, moments from Britomart and the Waitematā waterfront.
Guest Entry
Reception is staffed 24 hours. Check-in requires valid photo ID. Entry is 18+ for our physical on-premises venue.
Make an InquiryRoom Types
- Superior Guest Rooms
- Executive Suites
- The Penthouse
- Accessible Rooms
Location
Level 2, 11 Customs Street East
Auckland Central 1010, New Zealand
CBD
Britomart
01 · Room Type
Superior Guest Rooms
Our superior rooms provide a balanced environment for guests who require a comfortable and functional base in Auckland. Each room features a king-sized bed, a dedicated workspace, and a modern bathroom equipped with premium fixtures.
We focus on the physical quality of our bedding and climate control systems to ensure a restful night's sleep. These rooms are ideal for short stays where convenience and quality are the primary considerations — a quiet retreat from the energy of our on-site entertainment floor.
- King-sized bed
- Dedicated workspace
- Premium bathroom fixtures
- Individual climate control
- High-thread-count linens
- Adjustable lighting
02 · Room Type
Executive Suites for Business Travellers
For those visiting Auckland on business, our executive suites offer additional space and enhanced amenities. These suites include separate living and sleeping areas, allowing for small in-room meetings or a more spacious relaxation zone.
The physical design of these rooms incorporates sound-dampening technology to ensure a quiet environment despite our central city location. High-speed internet access is provided as standard, ensuring you remain connected while enjoying the comforts of our hotel.
03 · Room Type
The Penthouse Experience
The Penthouse at Alderwick House Auckland represents the pinnacle of our accommodation offerings. Located on the highest floors, these suites offer panoramic views of the Auckland harbour and city skyline.
The interior is finished with bespoke furniture and unique art pieces, creating an atmosphere of exclusive luxury. Guests staying in our penthouse suites receive personalised service and access to additional on-site perks, making it the premier choice for special occasions.
From the upper floors, the Waitematā Harbour stretches out toward Rangitoto Island, with the Britomart precinct directly below. The view changes with the hours — container ships at dawn, city lights at dusk — and the penthouse is positioned to capture all of it.
Penthouse Perks
04 · In-Room
In-Room Amenities and Services
Every room at Alderwick House Auckland is equipped with a selection of amenities designed to enhance your stay. Our commitment to your comfort extends to the physical maintenance of these items, ensuring everything is in working order for your arrival.
Refreshments
- Well-stocked minibar
- Tea and coffee facilities
- Fresh water daily
- 24-hour room service
Comfort
- High-thread-count linens
- Hypoallergenic pillows
- Adjustable lighting systems
- Individual climate control
Security
- Electronic room locks
- Secondary deadbolts
- In-room secure safe
- Room-key floor access
Service
- 24-hour room service
- Fresh meals from our restaurant
- 24-hour reception
- On-site maintenance team
Room service delivers freshly prepared meals from our restaurant directly to your door, available around the clock. Whether you need a late dinner after an evening on the gaming floor or an early breakfast before a meeting, our kitchen team is ready to accommodate.
05 · Comfort
Focus on Physical Comfort
We believe that the quality of accommodation is defined by the tangible details. This is why we invest in high-thread-count linens, hypoallergenic pillows, and thick, absorbent towels for all our guests.
The physical structure of our beds is chosen for ergonomic support, and our lighting systems are adjustable to suit your mood or tasks. By prioritising these physical elements, we provide a level of comfort that digital descriptions can only hint at.
Each mattress is selected for spinal alignment and pressure relief. Pillows are available in multiple firmness grades — simply ask reception if the standard pillow does not suit your sleep preference.
06 · Security
Safety and Security in Guest Areas
Security is integrated into every aspect of our accommodation floors. Access to guest levels is restricted to room-key holders only, and we employ a dedicated floor security team to monitor these areas.
Floor Access
Guest floors are restricted to room-key holders. Lift access to accommodation levels requires a valid key card activated at check-in, preventing unauthorised visitors from entering guest corridors.
In-Room Locks
Each room is equipped with modern electronic locks and secondary deadbolts for your peace of mind. Locks are recoded between every guest stay.
Emergency Routes
We maintain clear emergency evacuation routes and provide detailed safety information in every room to ensure all guests are well-informed upon arrival.
Dedicated Team
A dedicated floor security team monitors guest areas throughout the night. Any concern reported to reception is addressed by on-site staff — never by a remote call centre.
07 · Sustainability
Environmental and Sustainability Efforts
Alderwick House Auckland is committed to reducing the environmental impact of our physical operations. We have implemented water-saving fixtures in all guest bathrooms and use energy-efficient lighting throughout the building.
We encourage guests to participate in our linen reuse programme to help conserve resources during their stay. These physical changes allow us to provide a premium experience while respecting the local New Zealand environment.
Our building management system monitors energy use across all floors, and our kitchen partners with local Auckland suppliers to reduce transport miles where possible.
08 · Accessibility
Accessibility and Inclusive Design
We strive to make our accommodation accessible to all guests, regardless of physical ability. A selection of our rooms is specifically designed with wider doorways, grab bars, and accessible bathroom layouts.
The entire hotel complex, including the lobby and dining areas, is wheelchair friendly with clear paths and lift access. If you have specific accessibility requirements, our booking team is happy to discuss how we can best accommodate your needs.
Doorways
Wider frames
Bathrooms
Grab bars, accessible layout
Common Areas
Lift access, clear paths
Booking
Team consultation
09 · Booking
Booking Your Stay
To ensure the best selection of rooms, we recommend making an inquiry well in advance of your visit. Our physical booking office handles all reservations directly, ensuring that your preferences for floor level or view are recorded.
While we offer a digital inquiry form, the final confirmation and check-in process occur at our Auckland premises. This personal touch ensures that we can welcome you properly and address any special requests immediately.
Address
Level 2, 11 Customs Street East
Auckland Central, Auckland 1010
New Zealand
Reception
Open 24 hours, 7 days a week
Phone
+64 9 309 184710 · Maintenance
Guest Feedback and Physical Maintenance
We take guest feedback seriously and use it to drive the continuous improvement of our physical facilities. Regular maintenance cycles ensure that every room is kept in top condition, from the paintwork to the electronics.
We encourage guests to report any issues to the front desk immediately so our on-site team can rectify them. Our goal is to provide a flawless environment that meets the high expectations of our Auckland visitors.
For questions about room specifications before booking, or to discuss accessibility requirements, floor preferences, or special occasion arrangements, contact our reception team directly.
Responsible Play
Strictly 18+. Alderwick House is a physical hotel and entertainment venue in Auckland, New Zealand. Casino and gaming facilities are available on our premises only to guests aged 18+ with valid photo ID. We do not offer online wagering, remote betting, mobile gambling apps or any internet-based gambling products. Gamble responsibly. If gambling is a problem, call the New Zealand Gambling Helpline 0800 654 655 or visit gamblinghelpline.co.nz. Information on this site describes our venue and hospitality services only.