Level 2, 11 Customs Street East
Frequently Asked Questions about Alderwick House Auckland
Gaming floor access requires valid photo ID at our licensed premises in New Zealand.
No online wagering. All gaming takes place physically within our Auckland venue.
0800 654 655
NZ Gambling Helpline
Preparing for your visit to our Auckland entertainment complex
To help you prepare for your visit to Alderwick House Auckland, we have compiled a list of the most common questions our guests ask. This section covers everything from our strict 18+ entry policy for the gaming hall to information about our physical facilities and local Auckland transport.
We believe that being well-informed helps you enjoy your stay to the fullest and ensures a smooth experience across our entertainment complex. If your question is not answered here, please reach out to our front desk or use our contact form for more specific inquiries.
Key facts at a glance
- Venue type
- Physical on-premises hotel and entertainment venue
- Gaming access
- Entry 18+ with valid photo ID — hotel and restaurant open to all ages
- Gaming hours
- Daily 10:00 AM to 4:00 AM, may vary on public holidays
- Online wagering
- No online wagering, remote betting, or internet-based gambling products
- Address
- Level 2, 11 Customs Street East, Auckland Central, Auckland 1010
Is there an age limit to enter Alderwick House Auckland?
While the hotel and restaurant are open to all ages, access to the bar and our offline casino floor is strictly entry 18+. All guests entering these areas must present a valid photo ID, such as a passport or New Zealand driver's licence, to our security staff.
Do you offer online gambling or a mobile app?
No, Alderwick House Auckland is a physical on-premises venue only. We do not offer online wagering, remote betting, or any internet-based gambling products. All gaming activities take place physically within our licensed Auckland premises.
What is the dress code for the venue?
We maintain a smart-casual dress code throughout our hospitality and entertainment areas. We ask guests to avoid wearing torn clothing, offensive slogans, or swimwear. Our goal is to maintain a professional and premium atmosphere for all visitors.
What should I do if I have a problem with my gaming?
We take responsible play seriously and provide resources on-site, including brochures and staff who can assist. You can also call the New Zealand Gambling Helpline at 0800 654 655 or visit gamblinghelpline.co.nz for professional support.
Is parking available at the complex?
Yes, we provide secure physical parking on-site for our guests. We recommend pre-booking a space if you are staying with us, as city-centre parking can be limited. Access to the car park is monitored 24/7 for your security.
Can I book a private event at Alderwick House?
Absolutely. We have several versatile event spaces suitable for corporate functions and private celebrations. Please use our booking inquiry form to provide details about your event, and our team will get back to you with a tailored proposal.
What are the operating hours for the gaming floor?
Our licensed offline casino floor is open daily from 10:00 AM to 4:00 AM. These hours allow for both daytime and late-night entertainment in a safe, monitored physical environment. Please note that hours may vary on public holidays.
Does the hotel have accessible rooms?
Yes, we offer rooms specifically designed for guests with physical disabilities. These include features like wider doors and accessible bathrooms. Please mention your requirements when making an inquiry so we can reserve the right room for you.
Support is available if gambling is a problem
Alderwick House Auckland operates as a physical on-premises venue with a licensed offline casino floor. We provide on-site resources including informational brochures and trained staff who can assist guests. If you or someone you know is experiencing difficulties with gambling, professional support is available at no cost.
Call the New Zealand Gambling Helpline at 0800 654 655 or visit gamblinghelpline.co.nz for confidential guidance. You can also speak with any member of our floor staff during your visit and they will connect you with the right resources.
0800 654 655
New Zealand Gambling Helpline — free, confidential support available any time of day or night.
Contact Us
Speak with our front desk for specific inquiries about your visit, room requirements, or venue facilities. We are available around the clock.
+64 9 309 1847 · stay@alderwickhouse.com
View House Rules
Review our full dress code, ID requirements, gaming floor etiquette, and responsible play guidelines before your visit to our Auckland venue.
Booking Inquiries
Submit an inquiry for hotel rooms, private events, or group bookings. Our team will respond with a tailored proposal for your stay.
Alderwick House is a physical hotel and entertainment venue in Auckland, New Zealand. Casino and gaming facilities are available on our premises only to guests aged 18+ with valid photo ID. We do not offer online wagering, remote betting, mobile gambling apps or any internet-based gambling products. Gamble responsibly. If gambling is a problem, call the New Zealand Gambling Helpline 0800 654 655 or visit gamblinghelpline.co.nz. Information on this site describes our venue and hospitality services only.