How we collect, use, and safeguard personal data across our website and on-premises venue.
Privacy Policy
Effective · September 2026
Website, physical booking processes, and on-site venue interactions.
New Zealand Privacy Act 2020.
This Privacy Policy describes how Alderwick House Auckland (referred to as "we", "us", or "our") collects, uses, and protects the personal data of visitors to our website and guests at our physical venue. We are committed to maintaining the confidentiality and security of your information in accordance with the New Zealand Privacy Act 2020.
This document applies to all personal information collected through our physical booking processes, on-site interactions, and our official website at alderwickhouse.com. As a licensed premises in New Zealand, we operate a physical on-premises venue offering accommodation, dining, and an offline casino floor. Entry is restricted to guests aged 18+ with valid photo ID. We do not offer online wagering, remote betting, mobile gambling apps, or any internet-based gambling products.
Information Collection
We collect personal information that is necessary for the provision of our hospitality and entertainment services. This includes identifiers such as your name, contact details, date of birth, and government-issued photo ID for age verification at our licensed premises.
We also collect financial information for processing room and dining payments. In person, we may collect information through CCTV footage for security and safety purposes within the complex.
The types of information we may collect include: your full name and date of birth for identity verification; email address, phone number, and postal address for booking confirmations and stay communications; payment card details processed through our secure payment gateway for room charges, dining, and on-site services; and photographic ID such as a passport or New Zealand driver licence, scanned at reception to confirm that entry requirements are met for our offline casino floor.
CCTV cameras operate in public areas of the venue — including entrances, corridors, the gaming floor, and the restaurant — solely for the safety of guests and staff. Camera footage is stored securely, access is restricted to authorised personnel, and recordings are retained only for the period required by New Zealand law.
Purpose of Processing
Your data is processed to facilitate room bookings, manage dining reservations, and verify entry requirements for our offline casino floor. We also use this information to comply with our legal obligations as a licensed gaming venue in New Zealand, including anti-money laundering (AML) and responsible play monitoring.
Additionally, we may use your contact details to communicate important information regarding your stay or requested services.
The purposes for which we process personal information include: completing and confirming accommodation, dining, and event bookings; verifying age and identity at entry to our licensed premises — entry is restricted to guests aged 18+ with valid photo ID; processing payments for rooms, meals, beverages, and on-site entertainment; fulfilling legal obligations under New Zealand gaming regulations, including AML reporting and responsible play monitoring; responding to inquiries submitted through our website or at reception; and sending you booking confirmations, check-in instructions, and service-related updates you have requested.
We do not use your personal information for any purpose that is incompatible with the reasons for which it was originally collected. If we intend to use your data for a new purpose, we will seek your consent beforehand or provide notice as required by the Privacy Act 2020.
Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected or to satisfy legal, accounting, or reporting requirements. Once the retention period has expired, your data is securely deleted or anonymized.
For guests using our gaming facilities, specific retention periods are mandated by New Zealand regulatory authorities to ensure compliance with gaming laws.
Retention periods vary depending on the type of information and the legal basis for holding it. Booking and payment records are typically retained for seven years to meet tax and accounting obligations. Identity verification records linked to gaming floor entry are held for the period specified by New Zealand gaming regulations. CCTV footage is retained for a shorter cycle, measured in weeks, unless an incident requires extended preservation. When the applicable period ends, we either permanently destroy the records or irreversibly anonymize them so they can no longer be linked to you.
If you ask us to delete your data before the scheduled retention period ends, we will honour that request where the law allows. However, we may need to keep certain records to comply with regulatory obligations or to resolve disputes.
Data Security
We implement physical and electronic security measures to protect your personal information from unauthorized access, loss, or disclosure. This includes encrypted data storage, secure server environments, and strict access controls for our staff.
Our physical records are kept in secure areas with restricted access. While we strive to protect your data, no method of transmission or storage is completely secure, and we encourage you to take precautions with your personal information.
Specific safeguards include: encryption of payment card data through PCI-compliant payment processors; access logs and audit trails for staff who view or modify guest records; role-based permissions so that each staff member can only access information relevant to their duties; locked storage for physical documents at our reception and administrative offices; and regular reviews of our security practices to address emerging risks.
Encrypted storage · role-based access · audit trails · locked physical records.
Third-Party Disclosure
We do not sell or trade your personal information to third parties. We may disclose your data to trusted service providers who assist us in operating our venue, such as payment processors and security contractors, provided they agree to keep this information confidential.
We may also be required by law to disclose information to New Zealand regulatory or law enforcement agencies, particularly in relation to gaming activities or safety concerns.
Categories of third parties we may share information with include: payment processors that handle room and dining transactions; IT providers that host our booking system and website; security contractors who monitor CCTV and on-site safety; cleaning and maintenance contractors who require access to guest rooms; and New Zealand government agencies where disclosure is legally required, such as the Department of Internal Affairs in relation to gaming compliance, or the New Zealand Police in connection with safety investigations.
Every third-party provider we engage is bound by a contractual obligation to protect your information and to use it only for the purpose we have specified. We do not permit providers to use your data for their own marketing or commercial purposes.
Your Privacy Rights
Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. To exercise these rights, please contact our privacy officer at the address provided on our contact page.
We will respond to your request within the statutory timeframe and may require proof of identity to process your inquiry.
You may also request that we confirm whether we hold personal information about you, request a copy of that information, ask us to correct details that are wrong or misleading, withdraw consent for marketing communications at any time, and ask us to delete information that is no longer needed — subject to legal retention obligations.
There is no fee for making a privacy request. If your request is complex or requires substantial effort to fulfil, we may extend the response time and will let you know the reasons in writing. If we refuse a request, we will provide our reasons and inform you of your right to complain to the Office of the Privacy Commissioner.
Cookies and Online Tracking
Our website uses cookies to enhance your browsing experience and analyze site traffic. These cookies do not collect personally identifiable information unless you voluntarily provide it through an inquiry form. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect the functionality of our site.
For more detailed information, please refer to our Cookie Policy.
The cookies we use fall into broad categories: essential cookies that enable core site functions such as navigation and the age verification flag stored in your browser for 30 days; analytics cookies that help us understand which pages are visited most often and where visitors encounter issues; and preference cookies that remember choices such as language or display settings. We do not use cookies to build advertising profiles or to sell your data to advertising networks.
Most web browsers allow you to refuse or delete cookies through their settings. If you choose to disable all cookies, some features of alderwickhouse.com — including the age verification gate and the booking inquiry form — may not work as intended.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website and at our physical reception desk.
We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services following any changes constitutes your acceptance of the updated policy.
When we make a material change — such as adding a new type of data we collect, changing the purpose for which we use existing data, or adjusting your rights — we will post a notice on this page and, where appropriate, notify guests who have provided contact details. Minor edits, such as clarifications or corrected references, may be made without separate notice. The date shown next to this policy reflects when it was last reviewed.
September 2026
On this page at alderwickhouse.com/privacy-policy.php and in printed form at our reception desk, Level 2, 11 Customs Street East, Auckland Central.
Frequently Asked Questions
How do I request a copy of my data?
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You can submit a formal request to our privacy officer via the contact details on our website. We will provide a copy of your personal information after verifying your identity.
To make a request, send an email to stay@alderwickhouse.com with the subject line "Privacy Access Request" and include your full name, date of birth, and the approximate dates of your stay or visit. We may ask for a copy of your photo ID to confirm your identity before releasing records.
Is my ID scanned at the gaming hall?
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Yes, we may scan your photo ID to verify your age and identity as required by our New Zealand gaming licence. This information is stored securely in accordance with our retention policy.
The scan is used solely to confirm that you meet the entry requirement of 18+ and to comply with regulatory obligations tied to our licensed premises. Access to scanned ID records is limited to authorised staff, and the records are deleted or anonymised once the mandated retention period expires.
Do you share my information with marketers or advertisers?
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No. We do not sell or trade your personal information to third parties. Service providers who assist with operating our venue — such as payment processors — are bound by confidentiality agreements and may only use your data to deliver the service we have engaged them for.
How long is CCTV footage kept?
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CCTV footage is retained for a limited period measured in weeks, in line with standard security practice and New Zealand privacy guidance. If footage is needed for an incident investigation or legal requirement, it may be preserved for longer. Recordings are stored on secure, access-controlled systems and are deleted automatically once the retention cycle ends.
What if my information is incorrect?
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You can ask us to correct any personal information we hold that is inaccurate, out of date, or misleading. Contact our privacy officer using the details below, and we will review your request. If we disagree with the correction, we will note your objection on the record and explain our reasons.
Privacy Officer
If you have questions about this Privacy Policy or wish to exercise any of your privacy rights, please contact our privacy officer.
For general inquiries about bookings, dining, or our venue, visit our contact page. For matters specifically related to privacy or data protection, please reference "Privacy Inquiry" in your message.
Alderwick House Auckland
Level 2, 11 Customs Street East
Auckland Central, Auckland 1010
New Zealand
stay@alderwickhouse.com
Phone+64 9 309 1847
Reception is open 24 hours, seven days a week.
Privacy requests are acknowledged within five working days and fulfilled within the statutory timeframe under the Privacy Act 2020.