Terms of Service

The content on this website, including text, images, and logos, is the property of Alderwick House Auckland and is protected by intellectual property laws. You may use this site for personal, non-commercial purposes, such as making inquiries or viewing venue information.

Any unauthorised reproduction, distribution, or modification of the site content is strictly prohibited. We strive to ensure the accuracy of the information provided but do not guarantee that the site will be error-free or always available.

If you wish to reference our venue for editorial or travel-guide purposes, please contact us at stay@alderwickhouse.com before publishing.

Access to our bar and licensed offline casino floor is strictly limited to individuals aged 18 and over. By using these facilities, you represent that you are of legal age.

We require valid photo identification for entry into these areas. Acceptable forms include a current Passport, a New Zealand Driver's Licence, or a HANZ 18+ card. Identification must be original, legible, and presented on request by our staff or security team.

We reserve the right to refuse service or entry to anyone who cannot provide acceptable proof of age or who is found to be using fraudulent identification. Visitors may be asked to present ID at any point during their visit, not only at initial entry.

All booking inquiries made through our website are subject to availability and formal confirmation by our physical booking office. A submitted inquiry does not constitute a confirmed reservation until you receive written confirmation from our team.

We may require a deposit or credit card guarantee to secure room or event reservations. Our cancellation policy varies depending on the type of booking — specific terms will be provided at the time of confirmation, including any applicable deadlines and fee schedules.

Failure to comply with the cancellation policy may result in fees or the forfeiture of your deposit. For questions about an existing reservation, contact our booking office directly at +64 9 309 1847.

Guests at Alderwick House Auckland are expected to adhere to our house rules and act in a manner that is respectful to others. We maintain a zero-tolerance policy for illegal activities, harassment, or disruptive behaviour.

We reserve the right to remove any person from the premises who violates these standards or who is deemed a risk to themselves or others. Physical presence in our venue constitutes an agreement to follow the directions of our security and management staff.

Detailed house rules are available on our House Rules and Responsible Play page, including guidance on dress code, behaviour at gaming tables, and the process for raising concerns with our team.

To the maximum extent permitted by New Zealand law, Alderwick House Auckland shall not be liable for any direct, indirect, or consequential loss or damage arising from your use of our website or facilities. This includes, but is not limited to, loss of personal property, personal injury, or financial loss related to gaming activities.

We are not responsible for the services provided by third-party transport or tour operators mentioned in our visitor guide. Guests engage such services at their own discretion and should verify the operator's credentials independently.

We recommend that guests take reasonable care of personal belongings while on the premises and use the in-room safe provided in our accommodation for valuables.

You agree to indemnify and hold harmless Alderwick House Auckland, its directors, and employees from any claims, damages, or expenses arising from your violation of these terms or your conduct within our venue. This includes any legal costs incurred by us in enforcing these terms.

We take the safety and reputation of our complex seriously and will hold individuals accountable for actions that cause harm to our physical property or brand. This includes damage to fixtures, equipment, or furnishings, as well as behaviour that negatively affects other guests' experience.

Costs incurred by the venue in repairing damage or responding to incidents caused by a guest may be charged to that guest and, where applicable, pursued through legal channels.