Contact · Auckland Central
Contact Alderwick House Auckland
Reach our team by phone, email, or in person at our physical on-premises venue on Customs Street. We are here to help with room bookings, dining reservations, and on-site gaming inquiries.
Reception
+64 9 309 1847Address
Level 2, 11 Customs Street East, Auckland Central, Auckland 1010
Open
Monday – Sunday
00:00 – 24:00
Quick Action
Send a MessageOpen Communication
We are here to help with every question
Alderwick House Auckland is a physical on-premises venue, and we encourage you to visit us in person or reach out through our official channels. Whether you need help with a room booking, information about our gaming hall, or directions to our Auckland location, our team is ready to provide professional assistance.
Our physical address sits in the heart of the city, making us easily accessible for both locals and international visitors. Use the contact information below to reach the department that best suits your needs — from reception and bookings to restaurant reservations and on-site gaming inquiries.
Finding Us
Our building is a prominent feature of the Auckland skyline, easily identifiable by its modern architecture. If you are arriving by car, follow the signs to our secure on-site parking facility.
Physical Address and Location
Find us on Customs Street
Alderwick House Auckland occupies a prime central city address, providing easy access to major landmarks and transport links. We provide a detailed map to help you find your way to our main entrance.
- Street
- Level 2, 11 Customs Street East
- Suburb
- Auckland Central, Auckland 1010
- Country
- New Zealand
- Phone
- +64 9 309 1847
- Hours
- Mon – Sun, 00:00 – 24:00
Department List
Direct contacts for the fastest response
Contacting the specific department directly ensures that you speak with someone who can address your needs in detail. We aim to respond to all inquiries as quickly as possible during business hours.
| Department | Handles | Contact |
|---|---|---|
|
Reception 24 hours, 7 days |
General questions, current stays, concierge assistance, directions | +64 9 309 1847 |
|
Booking Office Mon – Sun |
Accommodation bookings, event enquiries, private hire | stay@alderwickhouse.com |
|
Restaurant Dinner service |
Dining reservations, menu questions, bar bookings | +64 9 309 1847 |
|
Floor Manager Gaming hours |
On-site gaming inquiries, entry 18+, house rules, licensed premises in New Zealand | +64 9 309 1847 |
|
Guest Relations Business hours |
Feedback, complaints, service improvement suggestions | stay@alderwickhouse.com |
|
Corporate Affairs By appointment |
Media, press kits, sponsorship, community partnership proposals | stay@alderwickhouse.com |
For urgent matters, we always recommend calling our Auckland reception desk directly. The reception team can direct you to the appropriate department if they cannot assist you immediately.
Online Inquiry Form
Send us a message
Specify the nature of your request so it can be routed to the correct department for a response. While we aim to reply promptly, please allow up to 24 hours for a detailed reply, particularly over weekends or public holidays.
Emergency & Security
Safety is our paramount concern
In an emergency within the complex, use the internal phones located in every room and throughout the public areas to contact our security team immediately. Our on-site security is trained in first aid and emergency response.
Visit Us in Person
Face-to-face at the concierge desk
There is no substitute for a face-to-face conversation. Whether you are looking for local Auckland tips or need to discuss a complex event plan, our staff are here to help. The physical interaction allows for a better understanding of your needs.
Feedback & Guest Relations
Your feedback drives improvement
Your feedback is essential to the ongoing improvement of our physical facilities and service standards. If you have had an exceptional experience or have suggestions for how we can improve, please reach out to our guest relations team.
We review all feedback in person and use it to drive positive changes across the complex. We believe in being transparent and responsive to the needs of our guests.
Media & Corporate Inquiries
Press, partnerships, and proposals
Members of the press or representatives from corporate organisations looking to partner with Alderwick House Auckland should contact our corporate affairs office. We can provide official statements and high-resolution images of our venue upon request.
For sponsorship or community partnership inquiries, please submit a formal proposal through our corporate contact channel. We are always interested in exploring opportunities that align with our brand values and mission.
Quick Answers
Common contact questions
What are your reception hours?
How do I contact the gaming floor manager?
How quickly will I get a response to my inquiry?
Where should I send a media or sponsorship proposal?
What should I do in an emergency at the venue?
For more detailed questions about our venue, facilities, or policies, visit our Frequently Asked Questions page or review our House Rules.
We look forward to seeing you
Visit Alderwick House Auckland in person
Our concierge and reception teams are ready to help with local Auckland tips, event planning, or any special requests. We welcome guests to our licensed premises in New Zealand at any time, day or night.