Booking Inquiries for Alderwick House Auckland
Submit a personalized inquiry. Our Auckland team reviews every request and responds with availability, pricing, and tailored options.
Level 2, 11 Customs Street East, Auckland Central
A direct line to our Auckland hospitality team
To ensure the highest level of service, Alderwick House Auckland handles all reservations through a personalized inquiry process. Whether you are looking to book a luxury suite for a weekend getaway or a function room for a corporate event, our team is here to manage the details. Our physical booking office reviews every request to ensure that we can accommodate your specific needs and preferences.
By submitting an inquiry, you initiate a direct line of communication with our hospitality professionals, who will provide you with availability, pricing, and tailored options. Please fill out the form below with as much detail as possible, and a member of our Auckland team will contact you shortly.
Choose the right path for your request
Accommodation Inquiries
If you are planning a stay at our Auckland hotel, please provide your preferred dates and the type of room you are interested in. We offer a variety of configurations, from standard superior rooms to our exclusive penthouse suites.
Our team will check the physical availability for your chosen dates and provide a detailed quote. Let us know if you are celebrating a special occasion so we can help make your stay extra memorable.
Event and Function Requests
For those looking to host an event at Alderwick House, please include the estimated number of guests and the nature of the function. This information allows us to suggest the most appropriate physical space within our complex.
Our events team will follow up to discuss technical requirements, room layouts, and any bespoke services you may need. We aim to provide a comprehensive proposal that covers every aspect of your event.
Group Dining Reservations
Larger groups wishing to dine in our restaurant or book a private dining room should use the inquiry form to ensure we can accommodate your party. For groups of ten or more, we often recommend a set menu.
Please specify any dietary requirements within your group so our culinary team can prepare accordingly. We will confirm your table once we have reviewed our physical floor plan for that evening.
Submit your booking inquiry
Fill out the form below with as much detail as possible. A member of our Auckland team will contact you shortly. This is an inquiry only — not a confirmed reservation.
From inquiry to confirmed booking
Verification and Safety
When making an inquiry, please ensure that all contact information is accurate so we can reach you without delay. We take your privacy seriously and will only use your details to manage your booking request. Remember that all guests staying at or visiting our bar and gaming facilities must be aged 18 or older and possess a valid photo ID. This physical requirement is part of our commitment to maintaining a safe and legal licensed premises.
Review and Quote
Our physical booking office reviews every inquiry against current availability and venue capacity. A team member will contact you by email or phone to discuss availability, pricing, and any tailored options relevant to your stay or event. We aim to respond to all inquiries promptly during business hours.
Confirming Your Booking
An inquiry is not a confirmed reservation; your booking is only finalized once you have received a formal confirmation from our team and, in some cases, provided a deposit. We handle the final stages of the booking process via email or phone to ensure all details are correct. This physical oversight prevents double-bookings and ensures that your room or event space is perfectly prepared for your arrival.
Special Requests and Amenities
If you have any specific physical requirements, such as a ground-floor room, additional bedding, or specific audio-visual equipment, please include them in your inquiry. We strive to meet all reasonable requests and will let you know if any additional charges apply. Our goal is to tailor your experience to your needs, providing a level of service that matches the premium nature of our complex. No request is too small for our dedicated team.
Changes and Cancellations
We understand that plans can change, and we have a clear policy regarding the modification or cancellation of inquiries and confirmed bookings. Please refer to our Terms of Service for detailed information on notice periods and potential fees. Our booking team is available to discuss any changes you need to make and will do their best to find an alternative that works for you. Clear communication helps us manage our physical capacity and serve all our guests effectively.
Contacting the Booking Office Directly
While our inquiry form is the most efficient way to start the process, you are also welcome to call our Auckland booking office during business hours. Speaking with a team member in person can be helpful for complex requests or last-minute inquiries. We are here to provide the human touch that defines the Alderwick House hospitality experience. Our office is located within the main complex, ensuring we are always connected to the daily operations of the venue.
Level 2, 11 Customs Street East, Auckland Central, Auckland 1010, New Zealand
Mon–Sun: 00:00–24:00
Strictly 18+. Alderwick House is a physical hotel and entertainment venue in Auckland, New Zealand. Casino and gaming facilities are available on our premises only to guests aged 18+ with valid photo ID. We do not offer online wagering, remote betting, mobile gambling apps or any internet-based gambling products.
Gamble responsibly. If gambling is a problem, call the New Zealand Gambling Helpline 0800 654 655 or visit gamblinghelpline.co.nz. Information on this site describes our venue and hospitality services only.