Plan your visit to Alderwick House Auckland
Auckland Central · NZEntry 18+ with valid photo ID. Physical on-premises venue only.
No online wagering. No remote betting. No mobile gambling apps.
Level 2, 11 Customs Street East, Auckland Central, Auckland 1010
+64 9 309 1847
Mon–Sun · 24 hours
Navigating a new city and a large entertainment complex can take some preparation, which is why we have assembled this visitor guide for Alderwick House Auckland. Our aim is to make your journey to and through our physical venue as straightforward as possible, whether you are arriving from Auckland Airport, driving in from the suburbs, or using local public transport.
Once inside the complex, this guide will help you find key facilities — from the guest rooms and restaurant to the licensed offline casino floor on our premises. We are committed to physical accessibility and guest comfort, and our staff are always available to provide real-time assistance during your stay.
Getting to Alderwick House Auckland
Alderwick House is centrally located in the Auckland CBD, making it accessible via several modes of transport. If you are arriving by air, a taxi or airport shuttle can bring you directly to our front entrance in approximately 30 to 45 minutes, depending on traffic.
For those using the city's bus or train networks, we are a short walk from the main transport hubs at Britomart. Our central position means you are never far from the best of Auckland, all while using Alderwick House as your premium home base.
Parking and Vehicle Access
For guests arriving by private vehicle, we offer secure on-site parking facilities. Our physical car park is monitored around the clock and provides direct lift access to the main hotel lobby.
We recommend pre-booking a parking space if you are staying overnight, as city-centre parking can be in high demand. Valet parking is also available at the main entrance for those who prefer the convenience of leaving their vehicle with our professional team.
Parking InformationAt a Glance
- Car park monitoring: 24 hours, 7 days
- Lift access: Direct to hotel lobby
- Valet parking: Available at main entrance
- Overnight guests: Pre-booking recommended
Exploring the Ground Floor and Gaming Hall
The heart of the complex
The ground floor houses our main reception, the primary restaurant, and the entrance to the bar. It is designed to be a welcoming space where guests can orient themselves on arrival.
Large physical maps and clear signage are placed throughout the lobby. Our concierge desk is also located here, serving as the central point for all guest inquiries and local information.
Accessing the offline casino floor
The gaming hall is located in a dedicated wing of the building, accessible via a secure entry point from the main lobby. This area is strictly entry 18+, and you will be asked to show photo identification to the security staff stationed at the door.
Inside, you will find a clear layout of tables and machines, with floor staff available to assist you. The offline casino floor is designed for easy navigation so you can move between games comfortably.
Navigating the accommodation floors
Guest rooms are located on the upper floors of the building, providing a quiet environment away from the main entertainment zones. You will need your physical room key to access the elevators leading to these floors, ensuring a secure and private stay.
Each floor is clearly numbered, and room directions are posted as you exit the lifts. If you have any difficulty finding your room, our floor staff or security team can provide immediate directions at any hour.
View RoomsAccessibility for all guests
Alderwick House Auckland is committed to being an inclusive venue, and our physical layout reflects this. We provide ramps, wide doorways, and accessible lifts throughout the complex.
Accessible restrooms are located on every floor, and our restaurant and gaming hall are designed with enough space for easy wheelchair movement. If you have specific accessibility needs, please let our team know so we can assist you better.
Using public transport in Auckland
Auckland has an extensive public transport system, and our staff can help you navigate it with ease. We provide physical maps of the bus and train routes at the concierge desk and can assist with purchasing travel cards or checking schedules.
The city's main ferry terminal is nearby, offering a scenic way to explore the Auckland harbour. Using public transport is a sustainable and efficient way to see the city while using Alderwick House as your central hub.
Britomart Transport Centre
~5 min walk
Auckland Ferry Terminal
~8 min walk
Multiple CBD routes
Customs Street East
AT HOP card assistance
Available at concierge
Local attractions and amenities
Auckland offers a wealth of culture, shopping, and natural beauty beyond our own walls. Our concierge can recommend physical attractions such as the Sky Tower, Auckland Art Gallery, or the waterfront precinct.
We also keep information on nearby pharmacies, grocery stores, and other essential services you might need during your stay. Knowing the local area helps you feel more at home and allows you to make the most of your New Zealand visit.
- Sky Tower ~6 min walk
- Auckland Art Gallery ~12 min walk
- Waterfront precinct & Princes Wharf ~5 min walk
- Queen Street shopping ~4 min walk
- Britomart dining precinct ~3 min walk
Safety tips for visitors
Auckland is generally a safe city, but we encourage guests to remain aware of their surroundings, particularly when walking at night. We recommend using our on-site taxi booking service or reputable ride-sharing apps for late-night travel.
Within the venue, please keep your physical room key and personal belongings secure at all times. If you have any safety concerns, our 24-hour security team is always available to assist you.
Essential contact information
- Alderwick House Reception +64 9 309 1847
- Guest Email stay@alderwickhouse.com
- Emergency Services 111 (New Zealand)
- NZ Gambling Helpline 0800 654 655
- Reception Hours 24 hours · 7 days
Download a venue map before you arrive
A printed copy of our venue map is available at the reception desk on arrival. It shows the layout of the ground floor, accommodation levels, restaurant, bar, and the entrance to the gaming hall.
If you would like a copy emailed ahead of your visit, our concierge team can send one directly. We can also provide a large-print version on request.
Download Venue MapReady to plan your visit?
Our concierge team is available 24 hours a day to help with directions, parking arrangements, transport advice, and anything else you need to prepare for your stay at Alderwick House Auckland.
Alderwick House is a physical hotel and entertainment venue in Auckland, New Zealand. Casino and gaming facilities are available on our premises only to guests aged 18+ with valid photo ID. We do not offer online wagering, remote betting, mobile gambling apps or any internet-based gambling products. Gamble responsibly. If gambling is a problem, call the New Zealand Gambling Helpline 0800 654 655 or visit gamblinghelpline.co.nz. Information on this site describes our venue and hospitality services only.