Operating Hours and Venue Schedule
Plan your visit to our physical on-premises venue on Customs Street East. Hotel reception is open around the clock; restaurant, bar, and the offline casino floor each follow their own daily rhythm.
10:00 – 04:00
Daily · entry 18+ · photo ID
06:30 – 22:00
Breakfast through dinner
24 / 7
Check-in 14:00 · out 11:00
Knowing when each part of Alderwick House Auckland is open helps you get the most from your stay. Our complex runs on a structured schedule that keeps every department — from the lobby desk to the offline casino floor — staffed and ready. The hotel reception never closes, but the restaurant, bar, and gaming hall each have their own opening windows. Public holidays and private functions may shift these hours, so a quick call ahead is always worthwhile.
Daily Hours Reference
Hotel Reception
Check-in 2:00 PM · check-out 11:00 AM
Open 24 hours, 7 days
Bar and Lounge
Snack menu available throughout
11:00 – Late
Room Service
Staying guests · limited overnight menu
Open 24 hours
Gym and Wellness
Key available from reception
06:00 – 21:00
Concierge
Local travel, bookings, Auckland info
07:00 – 23:00
Hotel Reception and Check-in
Our main reception desk is staffed 24 hours a day, seven days a week. Whether your flight lands at dawn or your meeting runs late into the evening, there is always someone at the desk to welcome you to Alderwick House Auckland.
Standard check-in begins at 2:00 PM, which gives our housekeeping teams time to prepare each room to the standard you expect. Check-out is at 11:00 AM, so you can enjoy a relaxed morning before heading out.
If you need an early check-in or a late check-out, contact reception in advance. We will check availability and do what we can to accommodate your travel schedule.
24 / 7
Phone: +64 9 309 1847
Restaurant Service Hours
Buffet and à la carte
06:30 – 10:30
Midday service
12:00 – 14:30
Last orders at 10:00 PM
17:30 – 22:00
We recommend a booking during peak evening hours so your table is ready when you arrive. Call +64 9 309 1847 or use the booking inquiry page.
Bar and Lounge Operating Times
The Alderwick House Bar and Lounge opens at 11:00 AM each day and stays open late, giving you a comfortable place to meet friends, unwind after dinner, or enjoy a quiet drink before bed. On weekends, the bar may remain open into the early hours depending on guest volume and local licensing conditions.
A light snack menu runs through the bar's opening hours, so you can order food even outside the restaurant's service windows. Our bar staff are always on hand to pour drinks and keep the atmosphere calm and safe.
11:00 – Late
Gaming Hall and Casino Floor Schedule
Our licensed premises in New Zealand feature an offline casino floor open daily from 10:00 AM to 4:00 AM. These hours suit both early visitors and those who prefer the late-night atmosphere of the gaming hall.
10:00 – 04:00
Tables and machines available throughout. Some table games may start later depending on dealer availability and floor demand.
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Entry 18+ with valid photo ID
Our physical security and ID verification team are present throughout operating hours to manage entry.
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On-site gaming only
We do not offer online wagering, remote betting, mobile gambling apps, or any internet-based gambling products.
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Late-night access
The 4:00 AM close caters to guests who enjoy the quieter, late-night energy of the gaming floor.
Maintenance and Cleaning Rounds
To keep Alderwick House Auckland at its best, our facility teams perform regular maintenance and deep-cleaning rounds across the complex. These are scheduled during off-peak hours so they cause as little disruption as possible.
You may see our teams polishing surfaces in the lobby or checking systems in the corridors. This ongoing care is what keeps every surface, every fixture, and every room looking and working the way it should — year-round.
Special Event and Function Bookings
During private events or corporate functions, certain areas may be temporarily closed to the general public. We post updates on the physical notice boards in the lobby and at the reception desk whenever a closure is planned.
If you are visiting for a specific facility, call ahead so we can confirm it is available. We balance our private commitments with our service to all guests whenever we can. For private hire enquiries, see our events and private hire page.
Public Holiday Variations
On New Zealand public holidays — Christmas Day, Anzac Day, and others — our operating hours may change in line with local law. This applies in particular to the bar and gaming facilities, which may have restricted hours on these dates.
We advise checking our website or calling reception in the week before a public holiday for the most current schedule. We remain committed to providing service whenever it is legally and operationally possible.
Room Service Availability
Room service is available to staying guests 24 hours a day. The menu is more limited during overnight hours, but the physical room service menu in your suite details what is on offer at each time.
Whether you need a late-night snack or a private breakfast, our kitchen and delivery team are ready.
Available 24 hours
Gym and Wellness Facility Hours
Our on-site gym and wellness facilities are open from 6:00 AM to 9:00 PM daily — early enough for a pre-meeting workout or a session after a day of sightseeing around Auckland.
Please follow the posted rules for these areas. Physical keys are provided at the reception desk upon request.
06:00 – 21:00 Daily
Concierge and Guest Services
Our concierge team is available from 7:00 AM to 11:00 PM to help with local travel, restaurant bookings outside the venue, and general Auckland information.
Outside these hours, front desk staff handle basic inquiries and emergencies. No matter the time, a member of our team is nearby.
07:00 – 23:00 Daily
Planning Your Visit
Do I need to book the restaurant in advance?
Walk-ins are welcome, but we recommend a booking during peak evening hours so your table is ready when you arrive. You can submit a booking inquiry through our booking page or call reception on +64 9 309 1847.
What ID do I need for the gaming floor?
Entry to the offline casino floor is restricted to guests aged 18 and over with valid photo ID. Our security and verification team check ID at the entrance throughout operating hours. See our gaming rooms page for details.
Are hours different on public holidays?
Yes. On New Zealand public holidays, the bar and gaming facilities may have restricted hours in line with local law. We post updates on the physical notice boards in the lobby and at reception. A quick call in the week before a holiday will give you the current schedule.
Can I get food outside restaurant hours?
Yes. The bar offers a light snack menu throughout its opening hours, and room service is available to staying guests 24 hours a day. The overnight room service menu is more limited, but there is always something available.
Is early check-in or late check-out possible?
Standard check-in is 2:00 PM and check-out is 11:00 AM. Contact reception in advance to request an early check-in or late check-out and we will check availability for you. Call +64 9 309 1847.
How do I find out about closures for private events?
We post any planned closures on the physical notice boards in the lobby and at the reception desk. If you are visiting for a specific facility, call ahead and we will confirm it is available. For private hire details, see our events page.
Ready to plan your evening?
Level 2, 11 Customs Street East, Auckland Central, Auckland 1010