Licensed Offline Casino Floor
A physical on-premises venue in Auckland Central for adults aged 18 and over. Real tables, real dealers, no online wagering.
Valid photo ID required at every entry.
Passport or NZ driver's licence. No exceptions.
No online wagering. No apps.
All play is physical, on our licensed floor.
00:00 — 24:00
Level 2, 11 Customs Street East.
Trained staff. Self-exclusion available.
Helpline 0800 654 655.
The physical layout of our gaming hall is designed to provide a spacious and comfortable atmosphere for all guests. We use high-quality equipment and maintain our tables and machines to the highest standards. The environment is climate-controlled and features modern ventilation to ensure a pleasant experience regardless of the number of visitors.
Our floor staff are always available to provide assistance, whether you are new to the games or a seasoned player. As a physical on-premises venue, every aspect of the room — from the felt on the tables to the lighting overhead — is maintained to a standard our regular guests expect from a licensed premises in New Zealand.
Table games and classic play
Our offline casino floor features a variety of classic table games that encourage social interaction and strategic play. From blackjack to roulette, each table is managed by a professional dealer who ensures the game flows smoothly and fairly.
We believe the physical presence of a dealer and other players adds a layer of engagement that cannot be found elsewhere. The tactile feel of the cards and the sound of the wheel are integral to the authentic Alderwick House experience.
Modern gaming machines
In addition to our tables, we host a wide selection of modern gaming machines that offer various styles of play. These machines are regularly updated and maintained by certified technicians to ensure they operate correctly and fairly.
We provide a variety of denominations to suit different preferences, all within a safe and monitored physical space. Our staff are trained to assist with machine operation and can answer any questions you may have about how they work.
Strict 18+ entry, no online wagering, constant surveillance
Three principles govern the floor at all times. Together they keep the room safe, legal, and consistent for every guest who walks in.
Strict 18+ entry policy
Compliance with age restrictions is a cornerstone of our operations. We have a dedicated security team at the entrance to the gaming rooms who check the identification of every person entering the area. This ensures that only adults aged 18 and over can access our gaming facilities, maintaining a safe and legal environment for everyone.
Please ensure you have a valid passport or New Zealand driver's licence ready when you visit.
No online wagering or apps
It is a fundamental principle of Alderwick House Auckland that all gaming activities remain offline. We do not provide any mobile gambling apps, and we do not facilitate remote betting through our website. Our facilities are designed for physical engagement, requiring you to be present on our licensed floor to participate.
This commitment to an on-premises model ensures we can maintain full control over the safety and integrity of the gaming experience.
Surveillance and fair play
Our gaming rooms are under constant surveillance to protect both the house and our guests. We use advanced physical and digital monitoring systems to ensure that all games are conducted fairly and that no unauthorised activity takes place. This level of oversight is required by our New Zealand gaming licence.
Our security protocols are designed to be discreet but effective, ensuring a seamless experience.
Support on the floor, whenever you need it
We are committed to the wellbeing of our guests and provide extensive resources for responsible play within the gaming hall. This includes physical brochures, signage, and access to trained staff who can discuss setting limits or taking a break.
We also offer a self-exclusion programme for those who wish to restrict their access to our gaming facilities. Our goal is to ensure that gaming remains a fun and manageable part of your visit to Alderwick House.
- + Trained floor staff available to speak in private
- + Self-exclusion programme — ask any host to enrol
- + Brochures and printed guidance on the floor
- + NZ Gambling Helpline: 0800 654 655 — gamblinghelpline.co.nz
Stay at the table, stay refreshed
To ensure your comfort, we provide a dedicated service for refreshments directly on the gaming floor. Guests can order a range of beverages and light snacks without having to leave the action. Our staff are trained to serve these items responsibly, adhering to all liquor licensing laws.
This physical convenience allows you to stay refreshed while enjoying the variety of games we have on offer. For a full dining experience, our restaurant and bar are a short walk from the floor.
Dining and bar options
Hosting and VIP services
For guests who frequent our gaming rooms, we offer specialised hosting services to enhance their visit. Our hosts can assist with dining reservations, accommodation bookings, and providing information on special floor events.
We also have a dedicated VIP area for those who prefer a more private and high-stakes gaming environment. These physical services are designed to provide a bespoke experience for our most dedicated visitors.
Transparency and regular audits
Alderwick House Auckland operates with full transparency and is subject to regular audits by New Zealand regulatory bodies. Our licence is a physical document that we hold with pride, representing our commitment to legal and ethical operations.
We maintain strict records of all gaming activity and ensure that our payouts and odds are consistent with industry standards. When you play at Alderwick House, you are playing in a venue that values integrity above all else.
Questions about the gaming floor
What ID do I need to enter the gaming rooms?
A valid passport or New Zealand driver's licence is required. Our security team checks identification at the entrance for every person entering the gaming area. Entry 18+ is strictly enforced — no exceptions are made for guests without valid photo ID on hand.
Can I place bets through the website?
No. Alderwick House Auckland is a physical on-premises venue only. We do not offer online wagering, remote betting, mobile gambling apps, or any internet-based gambling products. All gaming takes place on our licensed floor at Level 2, 11 Customs Street East, Auckland Central.
Are drinks available on the floor?
Yes. We provide a dedicated refreshment service so guests can order beverages and light snacks without leaving the action. All service is provided in keeping with New Zealand liquor licensing laws. For full dining, our restaurant and bar are a short walk from the gaming rooms.
How do I arrange VIP or hosting services?
Speak with any floor host during your visit, or contact our team ahead of time. Hosts can assist with dining reservations, accommodation bookings, and information about our dedicated VIP area. These are physical services offered to guests on our premises.
What if I want to take a break or set limits?
Trained staff are available on the floor to discuss setting personal limits or taking a break. We also offer a self-exclusion programme for guests who wish to restrict their access. If gambling is a problem for you or someone you know, call the New Zealand Gambling Helpline on 0800 654 655 or visit gamblinghelpline.co.nz.
Where can I read the full house rules?
Our complete house rules, responsible play guidelines, and entry conditions are published on a dedicated page. We recommend reviewing them before your visit so you know what to expect at the door.
Read house rulesContact the floor manager
For questions about table availability, hosting arrangements, VIP services, or responsible play support, our floor management team is available during opening hours. We welcome inquiries about the physical gaming environment at Alderwick House Auckland.
Level 2, 11 Customs Street East
Auckland Central, Auckland 1010, New Zealand
+64 9 309 1847 — stay@alderwickhouse.com